EOS, interntational partner in receivables management published the annual report

EOS Insights.

Annual Report of the EOS Group 2017/18

  • Our Vision for EOS.

    EOS is becoming a technology-driven financial investor and international innovation leader: CEO Klaus Engberding on his vision for the Group.

  • Digital perspectives.

    Why do you get up in the morning and go to work? At EOS the staff and the CEO are answering this question together.

  • Building the future together.

    The EOS Group is different today than it was just one year ago. A far-reaching cultural change is making EOS quicker, more agile and more digital. The goal is clear: ‘For a debt-free world’.

  • Machine learning is coming into its own.

    How does data-driven decision making work in receivables management? Pioneering work done at EOS shows the potential of machine learning.

  • Shared data is better data.

    With its new Center of Analyics EOS now has a shared data platform for all its subsidiaries. The CoA analyzes data from all markets and accounts for their regional characteristics.

  • Towards better decision-making.

    The predictive power of its analytics platform D3 enables EOS to contact each debtor in the most promising way - with convincing results.

  • Demanding deals done by good teams.

    Dealing in secured debt is no easy task: At EOS these complex transactions are handled by a network of teams with expertise in NPL and international contracts.

  • In Eastern Europe NPL traders face old challenges and new opportunities.

    Poor data quality is a common problem when assessing NPL portfolios in Europe, says Karel Smerak, Director of the Transaction Center NPL Secured for Eastern Europe.

  • The amazing development of retail loans in Hungary.

    EOS Hungary was one of the first players to realize the potential of secured retail loans - rising to a leading position in the booming market.

  • Our year in numbers.

    A 19.8 percent increase in turnover. 237.6 EURO million in earnings. And 7,441 employees with zero doubt about the future: EOS had a great business year 2017/18.

  • Stronger growth, new challenges: EOS' Directors look back on the financial year 2017/18.

    Looking back at 2017/18: The EOS Board recount the recent financial year.

  • NPL deals: new ground and familiar sights.

    EOS is expanding its position as a leading buyer of NPL: in 2017/18 the Group consolidated its position in Serbia and Spain and entered the Canadian market.

  • Speeding things up for EOS' B2B clients.

    Business customers benefit from EOS' new self-service portal Stargate that helps speed up collection processes. New features are driven by user feedback.

  • Innovation, every day.

    EOS is embracing digitisation: The company is innovating debt collection with its apps, customer platforms and AI systems.

  • Debt collection across borders.

    EOS partner company Al Wadi is working in one of the most challenging markets for receivables management: The United Arab Emirates.

  • Guardian of the holy grail.

    To meet rising data protection requirements, EOS' Chief Compliance Officer Kirsten Pedd is rolling out a global data privacy strategy.

  • The perils of late payments.

    Many European firms can't invest in digitisation because of late payments, the Survey 'European Payment Practices' shows.

  • Professional dunning for small and medium enterprises.

    Most SME don't have a professional dunning system in place. Now they can turn to the Deutsche Verrechnungsstelle (DV) to cover that base.

  • Speed beats strategy.

    Disrupt yourself: Google Germany's former CEO Christian Baudis on how companies can survive the challenges of digitisation.

  • Dunning needs a human touch.

    You don't want to annoy a customer - even if he missed a payment. That's why Slowakian lender Home Credit hired EOS KSI to handle its arrears.

  • The record breakers.

    United Bulgarian Bank just sold the largest debt portfolio ever in offer in Middle- and Eastern Europe. Few companies can handle such a deal - EOS Matrix is one of them.

  • “We want a happy ending for defaulting payers.”

    Defaulting payers often react with skepticism and rejection when EOS reaches out to them – until they realize that the call center agents are actually here to help them.

  • Know your strength.

    Belgium's leading bank BNP Paribas Fortis has handed its receivables management over to EOS Aremas - to better focus on their core business.