Customer FAQs

That's simple. The fastest and most popular way is the one-off payment. You can pay your bill at once. Or by instalments. To find an instalment plan that suits your situation please get in touch. Together we'll find a solution that suits both sides.

Grab our letter, find our contacts and call us. Thank you.

Well, let's start with the bad news: you'll probably pay more in the end.

Here's why: you got a product or service from someone, but you did or could not pay the bill. Or maybe you just forgot. That's human. We all forget things from time to time. That's why that someone asked you again to pay the bill. And you didn't. Again. Now that someone has asked us for help, which is why you got a reminder from us. And we'll remind you a couple more times. That's your chance to settle the claim before the court gets involved. If you don't, please keep this in mind: the longer the process, the higher the costs. All the court costs will be added to the bill.

Let's end with the good news: as you may have noticed, we have taken a lot of effort to explain the process to you, step by step. And we'll take even more time to talk you through all the options by phone or in person at our offices. Prompt contact with us will prevent legal action and keep costs low. Just get in touch – we're happy to help. 

Don't worry: we'll find a solution. Promise. It's our job to free you from your debts. And we've helped millions of debtors already. Not with one-size-fits-all solutions, but tailored ones. For example: if you can't pay the full amount straight away, we'll split it into instalments that suit you. And no matter how much the first instalment is, it's a start. A start towards a future that frees you from the burden of your debts. A start that feels good and makes you feel better, one step at a time. Just talk to us: we're real people who are happy to help. And this help won't cost you a cent. Just get in touch. 

Okay, then our letter, email or text message may have taken you by surprise. Sorry for that. We wrote to you because you bought something from someone and didn't pay the bill. Maybe you just forgot. Now that someone has asked us to help. That's why our name is on the letter. But you'll find the name of the original creditor on our letter too. Just have a look.

If you remember your purchase, check your bank account. Maybe something went wrong with the payment. Then check with us. We can run you through the payment options. Please get in touch. Thanks. 

Great. That's good news. Maybe the payment hasn't reached yet, or maybe something else went wrong somewhere. Sorry for that. Let's double-check it together. Please get in touch to make sure that we are on the same page. After this check, you'll get a confirmation of your payment. This is the final proof that your debt has been paid. Then that's it. Thanks for your help and time. 

Oh no! We're sorry for that. Please get in touch with us so that we can stop sending letters to the wrong address. 

Okay. Sometimes things go wrong. And that's a pain for everyone involved. Let's find out where things went wrong together. Please get in touch to let us know that the claim isn't correct. That's important because right now, we don't know. And you'll probably get more unnecessary letters, emails or phone calls. On the other hand, if the claim isn't a mistake, you might face extra charges because at some point the court might get involved. And that's unnecessary too. Please get in touch. We'll look into the matter and make everything right again. Thanks.

Yes. We're a Geman company, part of big international group with lots of certificates and experience in the field of receivables management. Just browse this site for more information. Or get in touch however you like: write an email or call us. We'll be happy to answer your questions!

Possibly, yes. Our text messages include contact information of EOS. The same applies to any letters you may have received. Please, get in touch with us in order to give you more details.

Sure. Sometimes things go wrong. Sorry for that. Let's find out what went wrong together. Just get in touch however you like: write an email or a letter, or call us. Thanks.