Потребителско проучване на EOS показва, че инфлацията изостря вниманието на европейците при управлението на финансите им
София, 16 март 2023 г.
- Европейците следят по-внимателно разходите си, притеснени от инфлационните процеси
- В сравнение с последните 6 месеца, младите хора по-често плащат в брой, въпреки разнообразието от методи за разплащане
- Проучването отчита повишена необходимост от информация за това как младите да управляват правилно финансите си
„В проучването виждаме, че инфлацията оставя своя отпечатък върху нагласите на потребителите и това е съвсем нормално, но има и своята позитивна страна, тъй като води до повишаване на финансовата дисциплина при домакинствата“, коментира Райна Миткова, управител на EOS в България. „Последните данни на Европейската комисия са предпазливо оптимистични, като годината е започнала по-добре от очакваното. Виждаме го и по нивата на събираемост в нашия бизнес, които стандартно са ефективен индикатор за чувствителни икономически сътресения - в момента при тях не отбелязваме проблеми.”
Разплащането в брой прави по-лесно управлението на разходите при младите
Освен по-отговорното отношение към личните финанси, проучването разкрива и промени в предпочитаните методи на плащане. Въпреки че по време на пандемията дигиталните разплащания станаха по-популярни, 42% от европейците заявяват, че са използвали по-често пари в брой през последните шест месеца. Интересен е фактът, че тази тенденция касае и групата на младите, като половината от 18-34-годишните също по-често са използвали пари в брой, наред с традиционно по-широкия набор от методи на плащане, характерен за тази възрастова група. Над половината от по-младата възрастова група заявява нуждата си от повишаване на финансовата грамотност. Това е доста над средното ниво (43%) и надхвърля резултата за поколението на над 50 годишните (34%).
„Повишеното използване на пари в брой от младите хора е пряко свързано със споделяната от тях нужда от повишаване на финансовата им грамотност - те предпочитат да боравят с пари в брой, тъй като така по-лесно могат да разчетат разходите си”, казва Тихомир Вълчев, управител на EOS в България.
„В училище не се учим как да управляваме средствата си, а това е също толкова важно, колкото и предмети като литература и математика и би трябвало да се изучава още в началните класове”, допълва Райна Миткова, управител на EOS в България. „С потребителското си поведение младите хора дават ясна заявка, че този проблем трябва да бъде адресиран - това е и една от мисиите на EOS, за която активно работим.”
Агенциите за управление на вземанията – персонален подход за преодоляване на финансови затруднения
Като един от водещите международни експерти в управлението на вземания, с клонове в 25 държави, всяка година EOS работи с реномирани институти за провеждането на пазарни и потребителски проучвания. Те изследват въпроси като платежни практики при гражданите и бизнеса, методи на плащане, дигитализация и помагат на компанията най-ефективно да съдейства на клиентите си да намерят индивидуално решение за намаляване на задълженията им.
„За нас е много важно да бъдем ориентирани към клиентите, да ги изслушваме и да предлагаме персонализиран подход за изплащане на задълженията, като възможните решения включват постигане на взаимни договорки за размера на вноските и еднократните плащания, както и предпочитанията им за това кога и как биха искали да се свързват с тях. Това им помага лично, но помага и на икономиката, в която се връщат парите“, казва Светла Петрова, търговски директор на EOS в България.
За потребителското проучване на EOS “Европейци във финансово затруднение?” 2023
В партньорство с Dynata, специалист в онлайн проучванията, EOS проведе онлайн анкета сред 7700 потребители в 13 европейски страни между 3 и 9 февруари 2023 г. Проучването се фокусира върху въпроса как последните шест месеца са се отразили на моделите на потребление и финансовото положение на респондентите.
За EOS Груп
ЕОS Груп е един от водещите международни доставчици на индивидуализирани финансови услуги и инвеститор в областта на изкупуване и управление на вземания. С над 45 години опит и дружества в 25 държави, EOS предлага на своите близо 20 000 клиенти по целия свят интелигентни услуги, свързани с управлението на вземания. Основно компаниите в групата си партнират с банки и фирми от областта на недвижимите имоти, телекомуникации, комунални услуги и електронна търговия. EOS има над 6 000 служители и е част от Otto Group. Повече информация относно EOS Груп можете да намерите на: www.eos-solutions.com.
В България ЕОS Груп присъства от 2002г. като ЕОС Матрикс. Предлаганите услуги включват управление и изкупуване на портфейли от просрочени вземания (обезпечени и необезпечени) в страната и чужбина, обучения и консултации в областта на събирането на дългове, софтуер за управление на вземания, правни консултации. ЕОС Матрикс е съосновател на Асоциация за управление на вземания в България.
За контакт с медиите:
EOS Group reports substantial increase in earnings in fiscal 2022/23
- Significant increase in investment volume in Eastern and Western Europe
- Even stronger focus on international collaboration and digitalization
- Corporate Responsibility (CR): Combined Annual and Sustainability Report based on Global Reporting Initiative (GRI) standards for first time
Outstanding operating performance
The expert processing of existing NPL portfolios (non-performing loans) from previous years also contributed to the increase in earnings and revenue in fiscal 2022/23. Marwin Ramcke, CEO of the EOS Group, had this to say: “Given the international political and macroeconomic situation at the beginning of the financial year, this kind of growth was not foreseeable. That we were able to achieve such a result in these turbulent times is due in particular to the dedication of our around 6,000 employees.”
The broad positioning of the EOS Group with 24 national subsidiaries in Europe has also had a positive impact on the overall result, says Justus Hecking-Veltman, CFO of the EOS Group. “Our diversification gives us enormous stability as a group of companies. We are not dependent on individual markets. Our longstanding expertise as a purchaser of NPL portfolios, but also our patience in certain markets, have paid dividends in this financial year,” says Hecking-Veltman.
Eastern Europe builds on previous year with high investment level
With a share of 42 percent, Eastern Europe is the strongest performing region within the EOS Consolidated. Compared with the previous year, the Eastern European subsidiaries were even able to increase their revenue by around 50 percent. “With an investment volume of around EUR 400 million, we were also able to build on our high figures from the year before,” says Carsten Tidow, the member of the Board responsible for Eastern Europe. This is exemplified not just by the renewed high investments in Greece, Poland and Croatia, but also by a small country like Bosnia and Herzegovina, where the secured NPL portfolio business was heavily expanded.
Western Europe quadruples investment volume
At EUR 612 million, the EOS Consolidated managed to more than quadruple its investment volume in Western Europe. This is attributable above all to the markets in France and Spain, says Dr. Andreas Witzig, member of the Board with responsibility for Western Europe. In this conjunction, Portugal is also of particular note: “Although our company there was only founded in 2022, today more than 20 colleagues are active in the Portuguese NPL market and have been able to complete their first NPL purchases.” The implementation of Kollecto+, the Group’s own debt collection software, which is already in use in eight EOS countries and creates relevant synergies, also contributed to the company’s good start.
High competitive pressures in Germany
In the German market, the EOS Consolidated recorded a decline in revenue. The main reason for this was the intense competition, says Andreas Kropp, Managing Director EOS Germany. “The German NPL market is the most established of all NPL markets we operate in as a Group. There are a lot of competitors on the market that ensure a high price level for the debt portfolios. Being connected to our own debt collection system Kollecto+ is an important step for us, allowing us to become more efficient and improve our competitiveness,” Kropp continues.
“Debt collection means taking responsibility”
For the first time, the EOS Group has published a combined annual report and sustainability report. It is based on the standards of the Global Reporting Initiative (GRI) and shows how EOS supports the UN’s sustainability goals.
“We have always said that debt collection means taking responsibility, so corporate responsibility has therefore long since been a major issue for us,” stresses CEO Marwin Ramcke. “We strive to become a little better every day. In this context, the GRI standards help us to make transparent how sustainable our actions are and what we are achieving in this area.” According to Andreas Kropp, this is not just a matter of traditional environmental issues. The fair treatment of defaulting consumers also plays a major role. “We want to help them become debt-free as quickly as possible. To this end we offer various services that allow people to pay anonymously at any time. In our German service portal, consumers can also set their own installment rates.”
About the EOS Group
The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With around 50 years of experience and offices in 24 countries, EOS offers smart services for receivables management worldwide. Its key target sectors are banking, real estate, telecommunications, utilities, and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.
For more information on the EOS Group, please go to: eos-solutions.com
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Hamburg, 22 May 2018 – Europe’s companies generally have a positive attitude to the EU General Data Protection Regulation (GDPR), despite the extra work involved. This is because more than two thirds (69 percent) of all European companies that rate the new regulation as relevant to them will benefit from greater data security in receivables management. This applies in particular to Spanish and Danish companies (each 78 percent); in Germany, on the other hand, the figure is 71 percent. These results were the outcome of a special analysis by the EOS Group on the impact of the new regulation in Europe. The survey polled 3,000 companies in 15 European countries. The analysis is part of the EOS Survey ‘European Payment Practices' 2018 conducted by independent market research institute Kantar TNS.
GDPR: Only just over half of EU companies considers it relevant
‘The special analysis shows how important data security and data protection are for European companies,’ explains Kirsten Pedd, Chief Compliance Officer and Chief General Counsel of the EOS Group in Germany. ‘Nevertheless there are still companies that are not familiar with the GDPR at all. There is a risk that the regulation is being taken lightly.’ The EOS analysis shows that 11 percent of the EU companies polled have not known about the GDPR so far. A quarter of the companies surveyed (25 percent) are familiar with the regulation but think it is not very relevant or not relevant at all to their own business. Only just over half (57 percent) of companies polled consider the new regulation to be relevant to them.
Extra work throughout Europe - espacially in the administrative and HR areas
The 57 percent of EU companies that recognise that the GDPR is relevant to them also report that there is extra work involved, primarily affecting administration. As well as an increase in documentation obligations, around two thirds (69 percent) of companies say that there is more bureaucracy as a result of implementing the regulation and an increase in information obligations (65 percent). More than half of the companies (55 percent) also report an increase in the need for personnel resources. A total of 26 percent of companies even state that the GDPR could jeopardise their business model.
Receivables management: companies well prepared
‘Although most experts for receivables management are prepared for the extra work that may be involved, they clearly associate the GDPR with more data security and data protection,’ concludes Kirsten Pedd. ‘Thanks to this clear awareness, companies are well prepared for the implementation of the regulation.’
The GDPR applies to all EU companies from 25 May
The GDPR is a regulation of the European Union that affects private companies and public bodies. The regulation has been in force since 25 May 2016, but all EU countries have to implement it from 25 May 2018. The objective of the regulation is to protect personal data within the EU and ensure free movement of data within the EU single market.
About the EOS survey ‘European Payment Practices’ 2018
In the spring of 2018, in partnership with independent market research institute Kantar TNS (formerly TNS Infratest), EOS surveyed 3,400 companies with a minimum of 20 staff and an annual turnover of at least €5 million about prevailing local payment practices, economic developments in their countries, and issues relating to risk and receivables management. The results presented here are part of a special analysis of the survey of 3,000 companies from 15 EU countries: Germany, UK, Spain, France, Belgium, Austria, Romania, Czech Republic, Croatia, Hungary, Bulgaria, Slovakia, Slovenia, Poland and Greece.
The EOS Group
The EOS Group is one of the leading international providers of customised financial services. Its main focus is on receivables management covering three key business segments: fiduciary collection, debt purchase and business process outsourcing. With around 7,000 employees and more than 55 subsidiaries, EOS offers some 20,000 clients in 26 countries around the world financial security with tailored services in the B2C and B2B segments. Being connected to an international network of partner companies, the EOS Group has access to resources in more than 180 countries. Its key target sectors are banking, utilities and telecommunications, along with the public sector, real estate, mail order and e-commerce. For more information please visit: www.eos-solutions.com.
- Bulgaria ranks second in Europe for business turnover recovered as a result of partnership with debt recovery specialists
- Record high levels of regular payments in Bulgaria and Europe
Bulgaria follows this positive trend - 77% of issued invoices are paid on time (compared to an average of 79% for Eastern Europe and 76% for Bulgaria in 2018), 19% are paid with a delay (compared to 20% the previous year), and 4% are written off due to the inability to collect them at all (the indicator shows no change compared to 2018).
In line with the overall European picture in 2019, Bulgarian companies report their best payment performance in the last 6 years. Despite the improvement, Bulgarian businesses are still classified in the group with poor discipline - 23% of invoices issued to business partners are paid with a delay and/or not paid at all (compared to the European average of 19%). Other countries with a similar share of irregular payments are Greece (23%), Romania (22%), and the United Kingdom (21%).
Bulgarian citizens traditionally remain more disciplined compared to businesses - 18% of their invoices are overdue (compared to the Eastern European average of 16%), while businesses in Bulgaria delay payments or do not pay at all for 25% of issued invoices (compared to the Eastern European average of 21%). Although both indicators lag behind Central European levels, payment discipline among citizens visibly improves in 2019 - their delay decreases by 1 point compared to the previous year, while for businesses, it remains the same.
The days of delay among citizens also decrease (from 15 days to 14 days for 2019), while for businesses, the trend is reversed - business clients have to wait for their money 2 days longer (from 19 to 21 days for 2019).
Consequences of uncollected receivables
Delayed payments from customers affect the financial health of companies. The main negative consequences are: reduced profits (58%), lack of liquidity (48%), and higher interest expenses (47%). The trend persists that almost every fourth company in Bulgaria feels threatened by bankruptcy due to uncollected receivables - 24% (compared to 26% in 2018), with an average level for Eastern Europe of 16%.
To compensate for the negative effects of uncollected receivables, 27% of respondents limit investments, 25% reduce employees or do not hire new ones, and almost a quarter increase the prices of their goods and services.
"Bulgarians traditionally remain more optimistic than the average for Europe regarding the future," comments Raina Mitkova, manager of EOS for Bulgaria.
"It is good to be more cautious against the backdrop of global economic perspectives - the situation between the USA and China, adjusted forecasts for Germany and Italy regarding expected growth, Brexit, etc. We are already witnessing a slowdown in the growth of the European economy, and the risks are interconnected and can lead to a decline in global trade and production."
In this context, Raina Mitkova adds: "Debt collection helps maintain trust in business and contributes to the stabilization of the economy. The effect of working with debt management companies is measured by improved business liquidity and an increase in the labor market. The funds collected by specialists are returned to the economy, as businesses use them to settle their own obligations (57%), create new jobs (51%), or for various types of investments - expanding market share (43%), research and development (27%), or financial market investments (23%)."
Payment methods and digitization
The digitization of business processes in Europe is expected to develop further. Only 49% of companies indicate that they have a high or very high level of implemented technologies. Regarding debt management processes, only 17% have achieved full automation.
Europeans remain traditionalists regarding payment methods, with the most popular being bank transfer, offered by 81% of companies. Next are direct debit (69%) and advance payment (50%). Only 28% of companies offer modern digital payment methods such as online transfers through external providers (23%), mobile payments (7%), and cryptocurrencies are rarely used as a means of payment (1%).
About the EOS Group's "Payment Habits in Europe" Study
The study was conducted in early 2019 and includes 3400 companies in seventeen European countries: Belgium, Bulgaria, the United Kingdom, Greece, Germany, Denmark, Spain, Poland, Romania, Russia, Slovakia, Slovenia, Hungary, France, Croatia, the Czech Republic, and Switzerland. The surveyed companies are divided according to their types of clients - citizens/end consumers (B2C) and business clients (B2B). The study has been conducted for the twelfth consecutive year on behalf of the EOS Group, in collaboration with the independent market research institute Kantar TNS (www.tnsglobal.com).
About the EOS Group
The EOS Group is one of the leading international providers of individualized financial services. The group's main focus is on debt collection, debt purchasing, and business process outsourcing. With over 7,500 employees and more than 60 subsidiaries, EOS provides financial security to around 20,000 clients in over 26 countries through flexible solutions in the B2C and B2B segments. More information about the EOS Group can be found at: eos-solutions.com
In Bulgaria, the EOS Group has been present since 2002 and is currently represented by 2 subsidiaries - EOS Matrix Ltd. and EOS Services Ltd. The services offered include debt collection in Bulgaria and abroad, debt purchasing, training and consulting in the field of debt collection, debt management software, and legal consultations. EOS Matrix is a co-founder of the Association of Collection Agencies in Bulgaria.
Payment habits are improving consistently in Europe and Bulgaria. This is indicated by the data from the representative survey on "Payment Habits in Europe" conducted by EOS in 2018, for the 11th consecutive year, in collaboration with the independent market research institute Kantar TNS. The survey covers 3,400 companies in 17 European countries.
In Bulgaria, the trend is similar - 76% of issued invoices are paid within the agreed-upon period (compared to an average of 78% for Eastern Europe and 74% for Bulgaria in 2017), 20% are paid with a delay (compared to 22% the previous year), and 4% are written off due to the impossibility of collection (the indicator shows no change compared to 2017).
In line with the overall European trend of improving payment habits, Bulgarian companies reported their best payment performance in the last 5 years in 2018. Despite the improvement, Bulgarian businesses still fall into the category of poor discipline - 25% of invoices issued to business partners are paid with a delay or not paid at all, compared to the European average of 22%. Other countries with a similar share of irregular payments are the United Kingdom (25%), Greece (27%), and Romania (27%), while Slovenia (30%) ranks at the bottom of the list. Citizens are more disciplined than businesses in this regard - an average of 19% of invoices are paid with a delay or remain unpaid (compared to 18% for Eastern Europe). A positive aspect for Bulgaria is that the study notes a delay in days below the European average (for both businesses and citizens) - Bulgarian businesses receive their payments with an average delay of 18 days after the due date, compared to 20 days delay for Europe.
Consequences of uncollected debts
Delayed payments from clients affect the financial health of companies: the main negative consequences are a decrease in profits (57%), higher interest expenses (47%), and lack of liquidity (47%). In 2018, the proportion of companies fearing extremely negative results increases - 26% of firms claim to feel threatened by bankruptcy due to overdue receivables, compared to the Eastern European average of 14%.
To compensate for the negative effects of uncollected debts, 27% of respondents limit investments, 25% of companies reduce staff or do not hire new employees, and almost a quarter increase the prices of their goods and services.
Significance of debt collection in Bulgaria
Companies find a solution to problems arising from delayed and written-off receivables by partnering with specialized debt management agencies - 44% of Bulgarian businesses use the services of external experts (an increase of 2 points compared to 2017).
The results are not delayed, and Bulgaria ranks first in Eastern Europe in terms of recovered revenues through collection companies - 11.1% of the companies' turnover has been recovered thanks to external debt management service providers. In this indicator, only Germany surpasses us in the whole of Europe.
"The effect of working with collection agencies is measured by improved business liquidity," comments Rayna Mitkova, Executive Director of EOS in Bulgaria. "These funds are returned to the economy, as companies use them to settle their own obligations (58%), create new jobs (48%), or for various types of investments - expanding market share (44%), research and development activities (33%), or financial market investments (26%)."
European companies, as a whole, have a more positive outlook on the future than the previous year and remain cautiously optimistic about delayed payments. In all surveyed countries, the number of companies expecting a deterioration in payment habits in the future decreases (13% for 2018 compared to 19% for 2017). Bulgarian companies traditionally remain optimistic, with 32% of them expecting significant improvement in the next 2 years (compared to the Eastern European average of 27%). At the same time, 66% of respondents indicate that debt collection companies encourage good payment habits in society.
About the EOS Group's "Payment Habits in Europe" survey
The survey was conducted in early 2018 among 3,400 companies with an annual turnover of over 5 million euros in seventeen European countries: Belgium, Bulgaria, the United Kingdom, Greece, Germany, Denmark, Spain, Poland, Romania, Russia, Slovakia, Slovenia, Hungary, France, Croatia, the Czech Republic, and Switzerland. The surveyed companies were divided according to the type of their clients - citizens/end consumers (B2C) and business clients (B2B). The study has been conducted for the eleventh consecutive year on behalf of the EOS Group, in collaboration with the independent market research institute Kantar TNS (www.tnsglobal.com).
About the EOS Group
The EOS Group is one of the leading international providers of individualized financial services. The main focus of the group is debt management in three main business areas: debt collection, debt purchasing, and business process outsourcing. With over 7,500 employees and more than 60 subsidiaries, EOS offers financial security to around 20,000 clients in over 26 countries through flexible solutions in the B2C and B2B segments. More information about the EOS Group can be found at: eos-solutions.com.
In Bulgaria, the EOS Group has been present since 2002 and is currently represented by 2 subsidiaries - EOS Matrix Ltd. and EOS Services Ltd. The offered services include debt collection in the country and abroad, debt purchasing, training and consultancy in the field of debt collection, debt management software, and legal consultations. EOS Matrix is a co-founder of the Association of Debt Collection Agencies in Bulgaria.